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I cannot connect!
Sometimes the chat software cannot connect and reports a "Failed to Connect." error. That could have
two reasons: Either, our chat server are not running for a short period of time. Simply try it again some hours
later.
In case it never works, it could be that you are behind a so-called "Firewall" which prevents that you
chat. In that case, contact your provider with a friendly email and ask them to open the ports 3000-3003 for TCP
connections. Should your provider refuse to do that, your only chance to chat on our system is to change your provider.
What does that mean: "You are banned."
?
In rare cases, when the operators could not prevent that a certain user disturbs the chat all the time, SPiN intervenes
and "bans" that user. That means, that nobody can connect to the chat anymore using the internet provider
of that person. When somebody from such a provider tries to connect he gets the error message "You are banned."
So note that being banned does not mean that you have done something wrong yourself. Maybe just somebody else using
your provider got in conflict with our operators all the time, so that you are just a victim yourself. We cannot
do anything about that in that case. We would love being able to exclude just that one person from the chat, but
without the help from the providers, that is not possible. Just be patient and wait some weeks. Maybe you are unbanned
again then.
I'm asked for a password. What does that mean?
You accidentally tried to login with a name which is protected by a password. Simply try to use another name then.
How do I password-protect my name?
If you want to stick to your name after you chatted for a while and want to prevent that somebody else abuses it,
simply go to our Password Registration
Page and apply for a protection. Please do not send emails
- we do not process them.
How do I change my password?
Go to our Change Password
Page.
I forgot my password!
Simply go to our Password
Resending Page.
How do I delete my password-protected name?
Simply go to our Delete
Login Page.
Why may I register only two names?
Well if you register a name nobody else can use it anymore - and if everyone in the chat registers more then
two names, there would be more then twice as many names which were protected then the number of active chatters.
And we think everone should have the chance to register the nick he wants to.
If you want to have a new name you may delete one of your old ones.
I cannot enter the / character for commands!
Some computer systems have problems with their keyboard layout while the chat software is running. Especially Apple
Macintosh PCs are known to have that problem. The / character belongs to the set of characters which is misplaced/not
reachable often, but it is needed because commands start with it.
In that case simply use a dot instead of the slash to start commands.
SPiN is messaging me something about a reboot! What's
that?
SPiN has new features for the server or any other reasons to restart the Software. So you get a countdown, that
you are not surprised by being disconnected. The Server will usually restart after a few seconds so just be patient
please.
Is it possible to connect using software like Mirc
or Pirch?
This is unfortunately not possible because Spinchat is technically different from the IRC system.
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